Terms
of service

1. Definitions

• Site: the website available at saint11.pl together with its subpages.
• Provider: the entity named in section 2, running the studio under the Saint 11 brand.
• User: any person using the Site.
• Consumer: a natural person entering into a contract not directly connected with their business or professional activity.
• Sole trader with consumer rights: a natural person running a business who enters into a contract directly connected with that business, where the contract is not of a professional nature for that person.
• Electronic services: the free services provided electronically by the Provider, that is access to the content of the Site, contact by e-mail and the newsletter.
• Piece: a wall piece, a table, a tray or any other object made by the Saint 11 studio.

2. Who runs the site

The Site is run by Mateusz Grabka, a natural person conducting unregistered activity within the meaning of article 5 of the Polish Entrepreneurs' Law, operating under the Saint 11 brand.

• Correspondence address: ul. Kazimierza Wielkiego 6, 40-766 Katowice, Poland
• E-mail address: info@saint11.pl
• Instagram: @11saint.art

Unregistered activity is not entered in the Polish Central Register and Information on Economic Activity, which is why the Provider holds no NIP or REGON number. This does not limit any of the User's rights under consumer protection law.

3. What these terms cover

These terms set out the rules for using the Site and the free electronic services offered on it. They do not govern the sale of Pieces, because the Site is not an online shop and does not allow an order to be placed or paid for online.

The conditions of sale of a specific Piece are agreed individually and confirmed in e-mail correspondence before the order is accepted for production. Consumers and sole traders with consumer rights receive, before the contract is concluded, the full set of information required by the Polish Consumer Rights Act, including information about the right of withdrawal or about its exclusion.

4. Technical requirements

To use the Site you need:

• a device with internet access,
• a current web browser with JavaScript enabled,
• a working e-mail address, if you want to send an enquiry or sign up to the newsletter.

Using the internet carries the usual risks, such as malicious software or attempts to obtain data by deception. We recommend keeping your software up to date and treating with caution any message that impersonates Saint 11. We never ask for passwords or payment card details by e-mail.

5. Contact by e-mail

The Site contains no contact form and collects no data. The contact buttons open the User's own mail application with a prepared subject line. The content of the message is written by the User and sent from their own mailbox.

• Contact is free and does not require an account.
• The message should concern Saint 11 pieces or working with the studio.
• We usually reply within one working day, but this is not a guaranteed deadline.
• Sending an enquiry places the User under no obligation and does not conclude a contract.

Because the message leaves your own mailbox, you can withdraw at any moment simply by not sending it. If you would like us to delete earlier correspondence, write to info@saint11.pl.

6. Newsletter

The newsletter is a free service provided for an indefinite period. We use it to share news about new pieces, about how resin objects come about and about Saint 11 events.

• You sign up by giving an e-mail address and ticking the consent box. Consent is voluntary and is not a condition of ordering a Piece.
• We confirm the sign up with a message containing an activation link. The service starts only after that link is clicked.
• You can unsubscribe at any time using the link at the end of every message or by writing to info@saint11.pl. Unsubscribing takes effect immediately and needs no reason.
• We do not share addresses from the list with other entities for marketing purposes.

7. How an order is formed

The path looks like this:

1. You send an enquiry by e-mail or through Instagram.
2. We agree the details: type of piece, size, palette, lead time and price.
3. You receive a written summary of what was agreed, by e-mail.
4. The contract is concluded at the moment you confirm that summary.
5. Production starts once the deposit has been received, if one was agreed.

The presentation of Pieces on the Site is not an offer within the meaning of the Polish Civil Code, but an invitation to conclude a contract.

8. Prices and quotes

Prices given on the Site and in correspondence are gross prices expressed in Polish zloty. A quote depends on the format of the Piece, the amount of material used and on whether the Piece is made from an existing design or entirely from scratch.

A quoted price is valid for 14 days from the date it is sent, unless we state otherwise. Delivery and any installation costs are agreed separately and given before the contract is concluded.

9. The nature of the pieces

Saint 11 pieces are made by hand from epoxy resin, crystals, mineral glitter and gold leaf. Each one is unique.

• The photographs on the Site show the Pieces as faithfully as possible, but the perception of colour and gloss depends on your screen settings and on the lighting in the room.
• Images showing Pieces in interiors are there to convey scale and character. They are not photographs of a specific order.
• Even when the same motif is repeated, the arrangement of fissures, crystals and gold will differ, because that is how the material behaves. This is a feature of the technique, not a defect.
• Every Piece comes with information about mounting and care.

10. Copyright

All photographs, texts, descriptions of pieces, graphics and the layout of the Site are protected by copyright and belong to the Provider or are used under licence.

• You may browse the Site and share links to it.
• You may not copy photographs or descriptions into your own materials, your own website, listings or social media without our written consent.
• Buying a Piece means acquiring ownership of the object, not a transfer of economic copyright. It does not include the right to reproduce the design, to produce copies or to make commercial use of the image of the Piece without a separate agreement.
• We reserve the right to publish photographs of completed Pieces in the Saint 11 portfolio and on social media. If a Piece was made for your interior and you would rather its photograph was not published, simply let us know.

11. What is not allowed on the site

When using the Site you must not:

• supply unlawful or offensive content, or content that infringes the rights of third parties,
• impersonate other people or provide someone else's data,
• send advertising content or unsolicited commercial information,
• take any action that disrupts the operation of the Site, including large scale automated downloading of content.

12. Complaints about the site

If something on the Site fails, if the newsletter does not arrive or anything else goes wrong, write to info@saint11.pl. Describe the problem in your message and give an e-mail address for contact.

We reply within 14 days of receiving the report. Complaints about the Pieces themselves are handled under the rules on statutory warranty and consumer rights, on the basis of what was agreed in the order confirmation.

13. Ending the free services

You may stop using the electronic services described in these terms at any time and without giving a reason. You end the newsletter with the unsubscribe link or by writing to info@saint11.pl. You stop using the Site by closing the page.

We may cease providing the free services for important technical or organisational reasons, giving people signed up to the newsletter at least 14 days' notice.

14. Personal data and cookies

How we process personal data is described in our privacy policy, and how we use cookies in our cookie policy. Both documents form an integral part of these terms.

15. Resolving disputes

It is always worth starting with a message to info@saint11.pl, because most matters can be settled without formalities.

A Consumer may use out of court complaint and redress procedures, including mediation at the regional inspectorates of the Trade Inspection, the permanent consumer arbitration courts and the free assistance of the municipal or district consumer ombudsman. Detailed information is available on the website of the Polish Office of Competition and Consumer Protection, uokik.gov.pl. Consumers resident in the European Union may also use the European Commission online dispute resolution platform.

Using these procedures is voluntary and requires the agreement of both parties.

16. Changes to these terms

We may change these terms for important reasons, for example a change in the law, the addition of a new service or a change in company details. A new version is published on the Site together with the date it comes into force.

People signed up to the newsletter are informed of a change by e-mail at least 14 days in advance. Contracts concluded before a change are governed by the terms in force on the day they were concluded.

17. Final provisions

• Matters not covered here are governed by Polish law, in particular the Civil Code, the Act on Providing Services by Electronic Means, the Consumer Rights Act and the Electronic Communications Law.
• The choice of Polish law does not deprive a Consumer of the protection afforded by the mandatory provisions of the country of their habitual residence.
• If any provision of these terms proves invalid, the remaining provisions stay in force.
• These terms are available free of charge at this address in a form that allows them to be downloaded, saved and printed.